In this post, you’ll hear from our newest Consulting Director, Rebecca Fuller.
With over 30 years of industry experience, we wanted to get her thoughts on our remote review service — QReview.
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Our QualityHub team feels strongly that there needed to be a means to accommodate the intermittent needs of our clients to get advice on a technical, quality or regulatory topic or get an independent expert’s review of a document or group of records, without having to go through the whole process of developing a unique Statement of Work, service agreements, and purchase orders. And we wanted our services to be readily accessible across a company with quick responses from our cadre of great subject matter experts.
QReview, allows a client to purchase a package of consult hours (25, 50, or 100 hours) that can then be used for a variety of intermittent consulting needs and by multiple employees. It provides quick remote access to an expert for a request that may only require an hour or two of time or in other cases may require several days of time. QReview provides great flexibility allowing for intermittent ad-hoc consulting needs to be quickly met. Instead of billing on the back end for each hour of service used, we keep track of the number of hours used and the balance on the subscription, providing periodic updates to the client’s Subscription Administrator. There is no need for us to invoice weekly or monthly and no need for the client to then process that invoice, submit payment, etc. This reduces overhead for both the client as well as QualityHub where the services are intermittent as opposed to more complex projects executed against detailed plans or protocols.
Yes, actually! We have several case studies that we’re pulling together that already show the success we’ve had for our clients thus far.
It provides ad hoc access to experts who can meet intermittent needs for document reviews or quick consults without the time and associated overhead in developing SOW and Purchase Order process each time this help is needed. As a service provided remotely, there is no need for travel expenses. We really think this is going to be unique and affordable way for our clients to get quick help with an technical questions, regulatory and quality issues, document reviews, etc. This service really makes sense when a client just wants, for example, to ask an expert a question or get a fresh set of eyes on a CAPA file before it is closed, or get input on a new design FMEA template. Once the subscription contract is approved, on-going requests for assistance can be met quickly.
Another thing that is exciting is that this process gives our subject matter experts the opportunity to share their wealth of knowledge and experience. As someone who has consulted for over 20 years, I feel that the most rewarding part of the job is teaching and coaching. Helping someone really understand not just what to do but why is it necessary or important helps integrate quality and compliance into our products and processes. QReview provides a real opportunity for employees in a variety of functional areas to have unprecedented access to QualityHub’s top notch team of experts.
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